Rental Policies

Rental Policies

Cancellation

Free cancellation up to 48 hours before pickup. Cancellations within 48 hours are charged one rental day. No-shows are charged one rental day and the remainder of the amount paid is refunded. If the cruise line cancels the port call, you get a full refund.

Pickup and return

Our shuttle meets you at the cruise port or the airport, takes you to your car and brings you back. A terminal pickup fee applies and is shown at checkout. You can return your car at either terminal as arranged in your booking. Our team confirms your exact shuttle meeting spot with your booking. Cruise guests must return the car at least 2 hours before the ship’s all-aboard time. We deliver your rental to your hotel, resort or villa. A hotel delivery fee applies and is shown at checkout.

Pickup and delivery fees

Terminal pickup fee applies to cruise port and airport pickup. Hotel delivery fee applies to hotel, resort and villa delivery. The applicable fee is shown on your vehicle page and at checkout.

Ask us about approved routes before you book.

At Preeminent Rental, our rental policies are designed to ensure a safe, fair, and smooth experience for all customers. These policies outline the responsibilities, requirements, and guidelines associated with using our rental services.

By confirming a booking or using our services, you agree to comply with the rental policies stated below. Failure to follow these terms may result in additional charges or cancellation of service.

Eligibility Requirements:

• Driver age and license requirements confirmed at booking. Check the requirements shown on your chosen vehicle page.

• A valid driving license and acceptable identification are required before service confirmation.

• All documents provided must be genuine and valid during the rental period.

Booking & Confirmation:

• All bookings are subject to availability and confirmation by Preeminent Rental.

• Booking details, including dates, duration, and pricing, must be reviewed carefully before confirmation.

• Changes to bookings are subject to availability. There is no rebooking fee. A change in vehicle or rental duration may change the rental total.

• Preeminent Rental reserves the right to refuse or cancel bookings in certain circumstances.

Usage Guidelines:

• Vehicles must be used responsibly and strictly in accordance with traffic laws.

• Unauthorized drivers or misuse of the rental is not permitted.

• Using the vehicle for illegal activities is strictly prohibited.

• Customers are responsible for any fines, penalties, or violations incurred during the rental period.

Rental Duration & Returns:

The rental period begins and ends as stated in the booking confirmation provided by Preeminent Rental.

• Vehicles must be returned on time and in the same condition as provided.

• Late returns may result in additional charges.

• Early returns do not guarantee a refund unless specified.

• Fuel levels and cleanliness must meet the agreed return conditions.

Damage & Responsibility:

Customers are responsible for the vehicle throughout the rental period.

• Any damage, loss, or theft must be reported immediately.

• Repair or replacement costs may be charged based on the extent of damage.

• All vehicles include third-party liability coverage of $1,000,000+ per occurrence. This does not cover damage to the rental vehicle. Add a protection package at checkout for damage cover and 24/7 roadside assistance. Coverage is subject to policy terms and exclusions.

• Negligence or misuse may void any coverage provided.

Policy Updates:

Preeminent Rental reserves the right to modify or update these rental policies at any time. Continued use of our services indicates acceptance of the updated terms and conditions.